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- I am looking for something else...do you have
- What is your return policy, and is their
- What if an item is damaged in shipping or
- What if an item I order is out of stock?
- How secure is your site?
There is a possibility that we have, or can get what you are looking for.
We try to show some of the best and unusual items on the site so you don't
have to spend lots of time looking for what you want. We have literally thousands of nautical and tropical decor and gift items
available by special order, and of course at
exceptional prices. Give us a try...just e-mail us with what you are looking
for. We'll let you
know if it's available!!
We strive to
have unique, quality merchandise on our site and want you to be satisfied
with your order. Our goal is to inspect as many stock items as
possible before we carefully
package it, but if you aren't completely satisfied here's our policy;
For all returns just contact us first within 21 days of
delivery via e-mail to firstname.lastname@example.org
with the reason for
return to receive a return authorization.** (Orders
placed in December for Xmas have until January 5 to request the
authorization number. We will give you an authorization
number. The reason we require an authorization is so we
know to expect a returned item, and so we can find out what the problem is
so we can let our suppliers know if there is a defect or unusual problem.
; Alo any unpainted items cannot be returned after any paint
is applied. Music that is opened cannot be returned for a
refund. All fish mounts and any item larger than 36" returned are subject to a 20% restocking
ANY RETURN OF AN ORDER TOTALING OVER $500 WILL HAVE A 10% RESTOCKING FEE .
Damages and breakage must be reported to the carrier when merchandise
is received damaged from the shipper.)
After getting an authorization number, send the item to
us within 30 days of your delivery date in the original carton and packing. Do not return
items before getting an authorization number. Returns must be in saleable
condition and sent in the original box and packing. Returns totaling $75.00 or more need to be insured.
You are responsible for all return shipping costs. Include your
authorization number in the carton. Sorry, no COD returns are accepted.
All returns sent without prior authorization, or received past 37 days of the
delivery date, will be subject to a 20% restocking fee if accepted,
and may be refused. Returns sent back to us damaged that we
weren't notified of the customer receiving damaged on their original
delivery, will require the customer who shipped the item or items back to
put in a claim with their shipper for a refund from them instead of us.
Any item ordered and not delivered due to nobody available will be
refunded less the outgoing shipping fee. Note: UPS makes 3 delivery
The address to return items to is...
Cool Nauticals / Hot Tropicals Inc.
Attention Returns Dept.
3939 Royal Drive N.W.
Kennesaw, GA 30144
After returns are received in good order and checked we will begin the refund
process. Check refunds will be sent to the original person and
address within 7 days of receipt of the item in saleable condition for items purchased with a
personal check or certified funds. Credit cards will be refunded back to the original credit
card and usually post about 3-7 business days after the item is received
in saleable condition depending on your bank.
NOTICE: All refunds will be for the purchase price only and any tax if
applicable. Large returns TOTALING OVER $300.00
will be subject to a 10% restocking fee.
Original shipping and handling charges are not included in return refunds.
Any refused merchandise or merchandise sent back without a return authorization
is subject to the 10% restocking fee.
are "as is" after our return timeframe just as in many gift and
decor stores. In the rare case that a manufacturer warrants a
product we sell, you would need to consult the manufacturer on warranty
issues. No warranties are expressed or implied on items found
in our retail or wholesale web stores.
To prevent this from happening we try to inspect as many
stock items as possible, and
very carefully pack it to prevent any damage. But in the unlikely
event that the carrier decides to drop kick the box so to speak, all you
need to do is notify the carrier upon receipt of the item.
(very important) DO NOT THROW AWAY THE BOX
OR PACKING AS THIS WILL BE NEEDED FOR THE CLAIM AND ANY RETURN. Please
by fax or e-mail within 48 hours of receipt of the merchandise with a description of the damage and claim number.
Pack the item carefully. We will pay to have the item picked up and
will ship you a new one after receiving it with no additional shipping
charges. We will replace lost or broken items at no charge and ship
them UPS ground upon
receipt of supporting documentation from UPS. Damaged item exchanges
will be for the identical item only. Customers wishing for a refund
or a different item instead on damaged items may do so, however the original
shipping charge will not be refundable and any change in the new item
price will be charged as well as additional shipping charges.
When it is not cost effective to exchange damaged items because of
shipping charges, we reserve the right to refund the returned damaged item or items instead
of exchanging them. All shipping for any exchanges will be ground
regardless of how they were originally shipped.
Defective items will be treated the
same as damaged items except you will not need to notify
UPS. You will need to notify us within 7 days of
delivery by e-mail about the defect so we can proceed with rectifying the
situation. Please be as thorough as possible in describing the
defect. All defects will be exchanged for the same item.
If A defect is returned and not exchanged by the customer it will be the
same as a return and the customer is responsible for shipping.
Any exchanges for a different produst is the same as a return and new
Note: We have an excellent track record on merchandise being
received in good condition. We like to keep it that way!
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We make every effort to keep as many items
as possible in stock for shipment. We pride
ourselves in keeping items in stock, however if an
item is on backorder we will notify you by e-mail. Note:
backorders are refunded and not filled during the months of November and
December. When we notify you of a backorder,
will to inform you of the anticipated date. You may cancel the
item or item at that time or wait for the backorder. Remember that
we do not split shipments due to the high cost of shipping, so waiting will delay your entire
order. Any backorders not able to be filled within two weeks will be cancelled and any remaining items on the order will then be sent
unless prior arrangements have been made.
We feel strongly that your information should be kept
confidential and never sell your information to anyone. Any
e-mails given to us by purchasing online or on our guest list are only for
confirmation of sales, occasional discounts, or announcing new merchandise
you may be interested in. If you submit an order online with us, we
will ask for the necessary information to complete the transaction, such
as your name, address, credit card number, etc. Only UPS may
receive your e-mail address for shipping confirmation purposes only.
Your e-mail address is also necessary for you to receive confirmation for
your order to you from our shopping cart and authorizing software. Your credit card information is also
private and is secured by authorize .net. We want you to have both a fun and
safe shopping experience with us!
We use Authorize.net as our secure server for credit
card processing. Authorize.net is one of the leaders in secure
online shopping technology, and is used by many of the larger companies
that sell online. You can feel secure with purchasing online
with your credit card. Our Secure Sockets Layer (SSL) software is
the industry standard and among the best software available today for
secure online commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that
it cannot be read as the information travels over the Internet. We do accept faxed orders
with credit card information as well as checks.
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